Xivena
Legal

Terms of Use

Effective Date: June 2026

Welcome to Xivena. These Terms of Use (“Terms”) govern your access to and use of the Xivena website at xivena.com and our mobile applications (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Definitions

  • “We,” “us,” “our,” “Xivena” means Babakulov Shakhzodbek, an individual sole trader, who operates the Service.
  • “You” means the person who uses the Service.
  • “Content” means anything generated, displayed, or made available through the Service, including AI-generated readings.
  • “Your Content” means the information you provide, such as your birth data, dream journal entries, and palm photographs.

2. Eligibility

You must be at least 18 years old to use the Service. By using Xivena, you confirm that you are 18 or over and able to enter into a binding agreement with us.

3. Your Account

You sign in with Google, Apple, or email. You agree to provide accurate information and to keep your account credentials secure. You are responsible for all activity that takes place under your account. Please tell us promptly if you believe your account has been compromised.

4. The Service

Xivena offers two different kinds of feature. We treat them differently throughout these Terms, because they rest on different things.

Self-reflection features — questionnaires and written reflections drawing on models from psychological research. Section 6 sets out what that research is, and what we do not claim from it.

  • Assessments covering personality, chronotype, attachment, personal values, and character strengths
  • Your Portrait — a written synthesis of the assessments you have taken
  • Relationship maps, which compare two people’s assessment results
  • Conversations with your AI companion by chat, voice, and video

Astrology and divinatory features — offered for entertainment.

  • Horoscopes and zodiac insights
  • Tarot readings
  • Live transits
  • Palm reading
  • A dream journal and dream interpretation
  • Compatibility reports
  • Interactive games

Not every feature is available in every app, and some apps offer only one of the two groups above. We may add, change, or remove features at any time to improve the Service.

5. AI-Generated Content & Disclaimer

Xivena uses artificial intelligence to generate horoscopes, tarot, dream interpretations, palm analysis, your Portrait, your companion’s replies, and other readings. This content is created automatically and may be inaccurate, incomplete, or inconsistent.

Important: Nothing on Xivena is professional medical, psychological, financial, or legal advice, and no result we give you is a diagnosis. We make no promise about any outcome. Do not make important life decisions based solely on Content from the Service. Always consult a qualified professional.

  • Astrology and divinatory features — horoscopes, tarot, transits, palm reading, dream interpretation, compatibility reports, and games — are provided for entertainment and general informational purposes only.
  • Self-reflection features — assessments, your Portrait, relationship maps, and your companion — are provided for self-reflection and general informational purposes only. They are not clinical or diagnostic assessments, they are not administered or interpreted by a professional, and they are not a substitute for one. See section 6.

6. Our Approach to Evidence

Our self-reflection features draw on models from published psychological research. We think you should be able to check that for yourself, so this section sets out what we rely on — and, just as importantly, what we do not claim.

The models our assessments draw on

Where we refuse to guess

Research on couples consistently finds that similarity in personality traits explains almost none of how satisfied people actually are together — less than half of one percent of the variation, across more than 23,000 couples (Dyrenforth, Kashy, Donnellan & Lucas, 2010, doi.org/10.1037/a0020385). A machine-learning study across 43 longitudinal studies found that how a person feels about their specific relationship predicts far more than their individual traits do (Joel et al., 2020, doi.org/10.1073/pnas.1917036117). Attachment similarity showed no such effects across 1,602 couples (Weidmann, Yang, Purol & Chopik, 2024, doi.org/10.1177/02654075241298710).

So our relationship maps do not give you a compatibility score, a percentage match, or a verdict on whether two people suit each other. Where the evidence does not support a number, we would rather say so than invent one.

The same principle applies to sleep. Our chronotype questionnaire asks two separate things: when you are at your sharpest, and how easily your sleep is broken. The research cited above supports the first — a daily rhythm is a real, measurable difference between people. It supports nothing about the second, and we do not pretend otherwise: when we describe your sleep as light or steady, we are repeating what you told us, not measuring it. The established instruments in this area are clinical tools for screening insomnia, and we have deliberately not used one. Xivena does not screen you for anything.

We also no longer tell you when to go to bed. We used to publish an “ideal sleep window” for each type; nobody had measured it, and everyone of a given type received the same times. It has been removed rather than reworded. The times we now show you are the ones you entered.

What we do not claim

  • Our questionnaires are our own. They are informed by the models above, but they are not those published instruments, and they have not been validated. A result from Xivena is not equivalent to one from a validated instrument administered by a professional, and should not be treated as one.
  • Some assessments are original to Xivena and are not adapted from any published instrument.
  • A cited model does not vouch for our version of it. That a body of research supports an idea — that personality has broad dimensions, or that people differ in daily rhythm — does not establish that our questionnaire measures it correctly in you.
  • Not every feature rests on research at all. Horoscopes, tarot, transits, palm reading, dream interpretation and compatibility reports are not science-based and are offered for entertainment.
  • No result here is a diagnosis, a clinical assessment, or a measure of your health.

We cite sources so that you can read them yourself and judge. If you believe we have described a finding wrongly, please tell us at hello@xivena.com and we will correct it.

7. Your Content & Licence

You keep ownership of Your Content. To operate the Service, you grant us a non-exclusive, worldwide, royalty-free licence to store, process, and display Your Content for the purpose of providing the Service to you. We may also use aggregated and anonymised data — which does not identify you — to maintain and improve the Service.

8. AI Output

You may use the readings and other AI-generated Content you receive for your own personal, non-commercial purposes. Because AI output is generated automatically, we make no warranty that it is original or free of third-party rights, and we do not grant you any copyright or ownership in it beyond your personal use.

9. Payments & Subscriptions

Xivena offers paid subscriptions (such as Premium and Celestial) and one-off purchases (such as reports and expert sessions). How you pay and how refunds work depends on where you buy:

  • On the web, payments are processed by Paddle, which acts as the Merchant of Record for your purchase. You can cancel a subscription at any time, and it will not renew after the current billing period. Refunds are handled by Paddle in accordance with their buyer terms and applicable consumer-protection law.
  • On iOS, payments are processed by Apple through In-App Purchase. Your purchases and any refunds on iOS are governed by Apple’s terms, and refunds are handled by Apple, not by Xivena. You can manage or cancel iOS subscriptions in your Apple account settings.

Subscriptions renew automatically until cancelled. Prices may change; we will give you reasonable notice before any change affects you.

10. Acceptable Use

When using the Service, you agree not to:

  • Use the Service for any unlawful, harmful, or abusive purpose
  • Upload another person’s personal data without their permission
  • Attempt to access, scrape, or interfere with the Service or its security
  • Reverse-engineer or copy the Service
  • Use the Service or its Content to train or build competing AI models
  • Create multiple accounts to circumvent usage limits

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains what data we collect and how we use and protect it. Please read it carefully.

12. Third-Party Services

The Service relies on third-party providers for hosting, AI, voice and video, authentication, and payments. Your use of those features may also be subject to the providers’ own terms. We are not responsible for the acts or omissions of third-party providers beyond our control.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any Content will be accurate. Nothing in these Terms excludes any rights you have under mandatory consumer-protection law.

14. Limitation of Liability

To the maximum extent permitted by law, Xivena will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Nothing in these Terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud.

15. Indemnification

You agree to indemnify and hold harmless Xivena from any claims, damages, or expenses arising from your misuse of the Service, your breach of these Terms, or your uploading of another person’s data without permission.

16. Suspension & Termination

We may suspend or terminate your access to the Service if you breach these Terms or use the Service in a way that harms other users, us, or third parties. You may stop using the Service and delete your account at any time. Upon termination, your right to use the Service ends immediately.

17. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. If the changes are significant, we will take reasonable steps to let you know. Continued use of the Service after the changes take effect means you accept the revised Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales. The courts of London, England have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where mandatory law in your country of residence gives you the right to bring proceedings elsewhere.

19. Miscellaneous

  • Severability: if any part of these Terms is found unenforceable, the rest remains in force.
  • Assignment: you may not transfer your rights under these Terms; we may transfer ours as part of a business transfer.
  • No waiver: if we do not enforce a right, that is not a waiver of it.
  • Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us about the Service.
  • Language: these Terms are written in English, which is the governing language.

20. Contact

For questions about these Terms, please contact us at:

Xivena — Babakulov Shakhzodbek, individual sole trader

Email: babakulov@xivena.com